Shipping Policy

SHIPPING & DELIVERY POLICY

Last Updated: July 4, 2026

At Mafra Apparels, we manufacture and ship custom apparel to clothing brands, businesses, teams, organizations, and customers worldwide. This Shipping & Delivery Policy explains our production timelines, shipping methods, delivery estimates, tracking, customs, and responsibilities related to international shipments.

Please review this policy before placing an order.

1. INTERNATIONAL SHIPPING

Mafra Apparels provides worldwide shipping to customers in various countries and regions, including the United States, Canada, the United Kingdom, Europe, the Middle East, and other international destinations.

Shipping availability, cost, and delivery time may vary depending on:

  • Destination country and delivery address

  • Order quantity

  • Product type

  • Shipment weight and dimensions

  • Shipping method

  • Customs requirements

  • Courier or logistics provider

Shipping costs will be communicated in your quotation or order confirmation.

2. PRODUCTION TIME

All Mafra Apparels products are custom manufactured according to customer-approved specifications.

Production time begins after:

  • Required payment has been received

  • Designs and artwork have been approved

  • Product specifications have been confirmed

  • Size breakdown has been finalized

  • Required manufacturing details have been approved

Estimated production times vary depending on the product, order quantity, customization, and production complexity.

The estimated production timeline for your order will be communicated during the quotation or order confirmation process.

Production estimates are provided in good faith and may vary for highly customized or complex orders.

3. SHIPPING METHODS

We may ship orders using international courier, air cargo, air freight, or sea freight services depending on the order requirements.

Available shipping methods may include:

  • Express international courier

  • Air shipment

  • Air cargo or freight

  • Sea freight for large-volume orders

The most suitable shipping method may be selected based on the customer's destination, order quantity, shipment weight, delivery requirements, and agreed quotation.

4. ESTIMATED DELIVERY TIMES

Estimated delivery times begin after production is completed and the shipment has been dispatched.

Typical international air shipping may take approximately 6–8 business days, depending on the destination and courier service.

Sea freight and large cargo shipments may require approximately 30–45 days or longer, depending on the destination, port schedules, customs clearance, and transportation conditions.

All delivery timelines are estimates and are not guaranteed delivery dates unless specifically agreed in writing.

5. ORDER TRACKING

Where tracking is available, customers will receive shipment tracking information after their order has been dispatched.

Tracking information may be provided by email, WhatsApp, or another agreed communication method.

Tracking updates are controlled by the courier or logistics provider and may occasionally take time to appear after shipment dispatch.

6. SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

  • Recipient name

  • Business or company name, if applicable

  • Street address

  • Apartment, suite, or unit number

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Contact phone number

Mafra Apparels is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If an address change is requested after dispatch, additional carrier charges may apply and address changes may not always be possible.

7. CUSTOMS, DUTIES, AND IMPORT REQUIREMENTS

International shipments may be subject to customs clearance, import duties, taxes, tariffs, brokerage fees, or other government charges.

Unless specifically stated otherwise in the customer's quotation or written agreement, the customer is responsible for any applicable customs duties, import taxes, or government charges imposed by the destination country.

Customs authorities may request additional information from the recipient before releasing a shipment.

Customers are responsible for cooperating with their local customs authorities or shipping carrier when additional information or payment is required.

8. CUSTOMS DELAYS

Customs clearance times are controlled by the authorities of the destination country and are outside the direct control of Mafra Apparels.

Mafra Apparels is not responsible for delivery delays caused by:

  • Customs inspections

  • Customs documentation reviews

  • Import restrictions

  • Recipient verification

  • Duty or tax payment delays

  • Government authorities

  • Border or port congestion

We may assist customers by providing available commercial shipping documents when reasonably required.

9. SHIPPING DELAYS

Although we make reasonable efforts to dispatch and deliver orders within estimated timelines, delays may occasionally occur due to circumstances outside our control.

These may include:

  • Courier delays

  • Flight cancellations or delays

  • Weather conditions

  • Natural disasters

  • Customs inspections

  • Transportation disruptions

  • Port congestion

  • Government restrictions

  • Public holidays

  • Labor disruptions

  • Force majeure events

Shipping delays caused by third-party carriers or external circumstances do not normally qualify an order for cancellation or refund after the products have been manufactured and dispatched.

10. LOST SHIPMENTS

If tracking information indicates that a shipment may be lost, please contact Mafra Apparels.

We may contact the courier or logistics provider and initiate a shipment investigation.

Carrier investigations may require time to complete.

Any replacement, credit, refund, or other resolution for a confirmed lost shipment will depend on the circumstances of the shipment, carrier investigation, shipping terms, and available shipping coverage.

11. DAMAGED SHIPMENTS

Customers should inspect their shipment after delivery.

If the shipping carton or products appear to have been damaged during transportation, please contact us as soon as possible.

Customers may be required to provide:

  • Photographs of the shipping carton

  • Photographs of shipping labels

  • Photographs or videos of damaged products

  • Quantity of affected products

  • A description of the damage

Please retain the original packaging until the issue has been reviewed, as the courier may require it for a shipping claim.

12. FAILED OR REFUSED DELIVERY

If a shipment cannot be delivered because the recipient is unavailable, refuses the shipment, fails to provide required customs information, or does not pay applicable import charges, the shipment may be held, returned, or disposed of according to the carrier's policies.

Additional shipping, storage, customs, or return charges may be the responsibility of the customer.

Custom-manufactured orders are not normally eligible for refunds due to refused or failed delivery caused by the recipient.

13. MULTIPLE SHIPMENTS

Large or urgent orders may be divided into multiple shipments.

Where applicable, tracking information may be provided separately for each shipment.

Delivery dates may vary between individual cartons or shipments.

14. DELIVERY CONFIRMATION

An order will generally be considered delivered when the shipping carrier's tracking information confirms delivery to the provided shipping address.

If tracking shows delivered but you cannot locate the shipment, please contact the shipping carrier and Mafra Apparels as soon as possible.

15. SHIPPING QUOTATIONS

Shipping costs may be included in the product price or quoted separately.

Customers should review their quotation or invoice to confirm whether the agreed price includes shipping.

Terms such as "Delivered Price," "Including Shipping," or similar written confirmation indicate that the agreed shipping cost is included according to the quotation provided.

Customs duties, import taxes, and other government charges are not automatically included unless specifically confirmed in writing.

16. CONTACT US

For shipping questions, tracking assistance, or delivery concerns, please contact us:

Mafra Apparels

Email: Faizan@mafraapparels.com

Phone / WhatsApp: +92 341 8410197

Head Office & Factory:
Moh Ahmedabad, PO Gohadpur
Sialkot, Pakistan

When contacting us regarding a shipment, please provide your name, brand or business name, order details, and tracking information where available.