Privacy Policy

PRIVACY POLICY

Last Updated: July 4, 2026

At Mafra Apparels, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Mafra Apparels collects, uses, stores, and shares your information when you visit our website, contact us, request a quote, submit a custom apparel design, or use our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, including:

  • Full name

  • Business or brand name

  • Email address

  • Phone or WhatsApp number

  • Billing and shipping address

  • Order and inquiry details

  • Apparel designs, logos, artwork, mockups, and technical specifications

  • Product preferences and customization requirements

  • Payment and transaction-related information

  • Communications between you and Mafra Apparels

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, pages visited, and general website interaction data.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

  • Respond to inquiries and quote requests

  • Prepare custom apparel quotations

  • Develop digital mockups and product concepts

  • Process and manage orders

  • Manufacture customized apparel and related products

  • Arrange packaging and shipment of orders

  • Communicate production and shipping updates

  • Provide customer support

  • Improve our products, services, and website

  • Prevent fraudulent or unauthorized activity

  • Maintain business and transaction records

  • Send marketing communications where permitted by applicable law

We only use customer information for legitimate business purposes related to providing and improving our services.

3. CUSTOM DESIGNS, LOGOS, AND ARTWORK

Customers may provide Mafra Apparels with logos, artwork, graphics, technical files, reference images, or other creative materials for custom manufacturing purposes.

These materials may be used to:

  • Prepare product mockups

  • Develop samples

  • Create embroidery or printing files

  • Manufacture approved products

  • Perform quality control

Customers are responsible for ensuring that they have the necessary rights and permissions to use any logos, artwork, trademarks, graphics, or other intellectual property submitted to Mafra Apparels.

We do not claim ownership of customer-provided brand logos or original artwork.

4. HOW WE SHARE INFORMATION

We may share necessary information with trusted service providers that assist us in operating our business, including:

  • Website and ecommerce service providers

  • Payment processors

  • Shipping and logistics companies

  • Courier services

  • IT and website service providers

  • Analytics and marketing service providers

  • Professional advisers where required

Information is shared only when reasonably necessary to provide our services or operate our business.

We may also disclose information when required by law, regulation, legal process, or a valid request from a government authority.

5. SHOPIFY

Our online store may be hosted using Shopify.

Shopify may process certain personal information when you visit or interact with our website. The processing of information by Shopify is subject to Shopify's own privacy practices and policies.

For more information about how Shopify processes personal information, please review the Shopify Consumer Privacy Policy.

6. PAYMENT INFORMATION

Payments may be processed through third-party payment providers or financial institutions.

Mafra Apparels does not intentionally store complete credit or debit card information on its own website servers. Payment providers may collect and process payment information according to their respective privacy policies and security procedures.

7. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

  • Operate essential website functions

  • Remember visitor preferences

  • Analyze website traffic and performance

  • Improve the customer experience

  • Measure advertising performance

  • Provide relevant marketing content

You may manage cookies through your browser settings or through available cookie and privacy controls on our website.

Disabling certain cookies may affect some website features.

8. MARKETING COMMUNICATIONS

Where permitted, we may use your contact information to send information about:

  • New manufacturing services

  • Product categories

  • Special offers

  • Company updates

  • Custom apparel solutions

You may unsubscribe from marketing emails by using the unsubscribe option provided in the communication or by contacting us directly.

You may still receive essential communications related to active inquiries, quotations, production, orders, payments, or shipments.

9. DATA SECURITY

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

  • Provide our services

  • Maintain order and production records

  • Resolve customer inquiries or disputes

  • Meet accounting and legal requirements

  • Protect our legitimate business interests

When information is no longer reasonably required, we may securely delete or anonymize it where appropriate.

11. INTERNATIONAL CUSTOMERS

Mafra Apparels works with customers in different countries.

Your personal information may be processed or accessed in countries outside your country of residence in connection with manufacturing, ecommerce operations, payment processing, or international shipping.

Where applicable, we take reasonable measures to handle personal information in accordance with relevant privacy requirements.

12. YOUR PRIVACY RIGHTS

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Object to or restrict certain processing activities

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

To submit a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain privacy requests.

13. CHILDREN'S PRIVACY

Our website and manufacturing services are intended for businesses, clothing brands, organizations, teams, and adult customers.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us.

14. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

Mafra Apparels is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of external websites before providing personal information.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our services, business practices, website features, or legal requirements.

The latest version will be published on this page with an updated "Last Updated" date.

16. CONTACT US

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Mafra Apparels

Email: Faizan@mafraapparels.com

Phone / WhatsApp: +92 341 8410197

Head Office & Factory:
Moh Ahmedabad, PO Gohadpur
Sialkot, Pakistan