Refund Policy

REFUND & CANCELLATION POLICY

Last Updated: July 4, 2026

At Mafra Apparels, every order is custom manufactured according to the customer's approved designs, specifications, colors, sizes, materials, branding, and customization requirements. Because our products are made specifically for each customer, our refund and cancellation policies differ from those of traditional retail stores.

Please review this policy carefully before placing an order.

1. CUSTOM-MADE PRODUCTS

All products manufactured by Mafra Apparels are made-to-order and customized according to customer requirements.

Customizations may include:

  • Custom designs and artwork

  • Brand logos and graphics

  • Custom colors

  • Fabric selections

  • Printing and embroidery

  • Custom sizing and size breakdowns

  • Neck labels and woven labels

  • Hang tags

  • Patches and badges

  • Custom packaging

  • Other customer-requested specifications

Because customized products cannot normally be resold, all custom orders are generally non-refundable once production has started.

2. DESIGN AND MOCKUP APPROVAL

Before production, customers may receive digital mockups, concept designs, artwork placements, or other visual approvals.

It is the customer's responsibility to carefully review and approve:

  • Design and artwork

  • Logo placement

  • Colors

  • Text and spelling

  • Size breakdown

  • Product specifications

  • Printing or embroidery placement

  • Other customization details

Once a customer approves the design or production specifications, Mafra Apparels will manufacture the order based on the approved information.

Mafra Apparels is not responsible for errors that were present in customer-approved artwork, mockups, text, size breakdowns, or specifications.

3. ORDER CANCELLATIONS

Customers may request an order cancellation before production begins.

If materials, fabrics, trims, labels, printing screens, embroidery files, patterns, packaging, or other custom components have already been purchased or prepared, any related costs may be deducted from the refundable amount.

Once cutting, printing, embroidery, sublimation, stitching, washing, finishing, or other production processes have started, the order cannot normally be cancelled or refunded.

4. SAMPLE ORDERS

Sample orders are manufactured specifically for the customer's design and development requirements.

Sample payments are generally non-refundable once sample development or production has started.

Minor differences between a digital mockup and a physical sample may occur due to fabric characteristics, printing methods, embroidery techniques, lighting, screen displays, or manufacturing processes.

Customers should review physical samples carefully before approving bulk production.

5. DEFECTIVE OR INCORRECT PRODUCTS

Mafra Apparels is committed to maintaining professional manufacturing and quality control standards.

If you receive products that are defective or materially different from the approved order specifications, please contact us within 7 days of receiving your shipment.

You may be required to provide:

  • Clear photographs of the affected products

  • Videos showing the issue

  • Quantity of affected pieces

  • Size information

  • A description of the manufacturing issue

  • Shipping package photographs where applicable

We will review the claim and production records.

If a manufacturing defect or production error by Mafra Apparels is confirmed, we may, depending on the circumstances:

  • Remake the affected products

  • Replace the affected products

  • Offer a partial refund or credit

  • Provide another reasonable resolution agreed with the customer

The appropriate resolution will depend on the nature and extent of the confirmed issue.

6. SIZE AND FIT ISSUES

Custom apparel is manufactured according to the approved size chart, measurements, samples, or specifications provided or approved by the customer.

Refunds or replacements are not normally available for size or fit issues when the products have been manufactured according to the approved measurements or size chart.

Customers are responsible for reviewing size charts and measurement specifications before approving production.

7. COLOR VARIATIONS

Slight color variations may occur due to:

  • Different screen and monitor settings

  • Fabric composition

  • Fabric dyeing processes

  • Printing methods

  • Sublimation processes

  • Washing and finishing treatments

  • Lighting conditions

Minor color variations that are within reasonable manufacturing tolerances are not considered manufacturing defects.

For orders requiring highly specific colors, customers should request physical fabric or color approval before bulk production.

8. SHIPPING DELAYS

Estimated production and shipping times are provided in good faith.

Mafra Apparels is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Courier or carrier delays

  • Customs clearance

  • Customs inspections

  • Weather conditions

  • Flight delays

  • Transportation disruptions

  • Incorrect customer addresses

  • Government restrictions

  • Force majeure events

Shipping or customs delays alone do not normally qualify an order for a refund once the products have been manufactured and dispatched.

9. LOST OR DAMAGED SHIPMENTS

If a shipment appears to be lost or damaged during transportation, customers should contact us as soon as possible.

We may work with the shipping carrier or logistics provider to investigate the shipment.

Customers may be required to provide photographs of damaged packaging and products for shipping claims.

Resolution of carrier-related claims may depend on the shipping provider's investigation and applicable shipping terms.

10. CUSTOMER-PROVIDED INCORRECT INFORMATION

Mafra Apparels is not responsible for production or delivery issues resulting from incorrect information provided or approved by the customer, including:

  • Incorrect shipping addresses

  • Incorrect size breakdowns

  • Incorrect names or numbers

  • Spelling errors

  • Incorrect artwork

  • Low-quality design files

  • Incorrect measurements

  • Incorrect color instructions

Customers should carefully verify all order information before approving production.

11. CHANGE OF MIND

Because our products are custom manufactured, we do not accept returns or provide refunds for change-of-mind requests after production has started.

This includes situations where a customer no longer wants the products, changes their brand plans, changes their preferred design, or decides not to sell the products.

12. RETURN AUTHORIZATION

Customers must contact Mafra Apparels before returning any products.

Products returned without prior authorization may not be accepted.

If a return is approved, we will provide instructions regarding the return process and shipping requirements.

Customers should not ship products back to our factory without receiving confirmation from Mafra Apparels.

13. REFUND PROCESSING

If a refund is approved, the refund will normally be processed using an agreed payment method.

Processing times may vary depending on the payment provider, bank, or financial institution.

Any applicable transaction, transfer, currency conversion, or payment processing fees may be handled according to the terms of the relevant payment provider and the circumstances of the refund.

14. CONTACT US

If you have questions about an order, manufacturing issue, cancellation, or refund request, please contact us:

Mafra Apparels

Email: Faizan@mafraapparels.com

Phone / WhatsApp: +92 341 8410197

Head Office & Factory:
Moh Ahmedabad, PO Gohadpur
Sialkot, Pakistan

When contacting us about an order issue, please include your name, brand or business name, order details, and clear information about the issue so our team can review your request efficiently.